SUPPORT
Talk to a human. Get an answer.
Pick the channel that fits. We triage everything ourselves, no bot farm.
CHANNELS
Where to reach us
Email
For account issues, billing, and private requests. We read every one.
In-app chat
Fastest path if you're already logged in. Opens in the bottom-right of the app.
Help center
Written guides for install, program building, data export, billing.
Status page
Live uptime, sync service health, ongoing incidents.
QUICK ANSWERS
The ones we get most
How do I download Fit-Verse?
Search Fit-Verse in the App Store (iPhone) or Play Store (Android). Beta testers: open app.fit-verse.co in Safari or Chrome and use the browser's Add to Home Screen option.
My data didn't sync after a workout.
Open the app while online. Sync runs automatically within ~30 seconds. If it's still missing after a minute, message support.
I'm a trainer — how do I onboard a new client?
Roster → Invite. We generate a one-time link. Client opens it, downloads Fit-Verse, and their first program is waiting under your name.
NEW HERE?
If you're not set up yet, start with download.
Ten seconds to your first set.